Coronavirus Update

Due to high demand, we’re experiencing long response times. We’re currently working through the most urgent inquiries. We strongly encourage all candidates to check our FAQ page before lodging a support request, especially for deferral and cancellation inquiries. If you’re not taking the test this Saturday, please delay lodging a ticket, so we can help candidates who are immediately affected.

• Can I defer my test booking to a different test date?
• What should I do if I took OET before September 2018 and need an additional copy of my Statement of Results (SOR)?
• What if I cannot travel to the test venue because of travel bans?
• Has my test been cancelled?
• What will happen if my test is cancelled due to Coronavirus?
• What if I want to cancel my test even though it is scheduled to still go ahead?
• What if my test is going ahead but the government strongly recommends that no mass gatherings occur?
• I would like to wear a mask, or my venue has asked me to wear one on test day.