Complaints

 

There are two types of complaints:

Complaints regarding test day
If you are not satisfied with the way a test was administered or the actions of the venue staff, you must lodge a complaint within two (2) business days of the test being conducted by completing the OET Complaints Form. If you do not make the request within that time frame, we reserve the right to refuse investigating your complaint.

General complaints

All other complaints regarding any OET matters, including but not limited to OET test results, must be submitted within five (5) business days of the relevant incident. Your complaint must be submitted by completing the OET Complaints Form. If you do not make the request within that time, we reserve the right to refuse investigating your complaint.

 

For more information, please refer to the Complaints Policy here.

 

  

 
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