Where Can I Send my Complaint and/or Feedback?

 

OET Test Day Complaints:

If you wish to provide us with a statement about your OET Test Day experience please write to OET via Feedback and Complaints.

OET values Candidate feedback and always investigates thoroughly when a formal complaint is made. You may wish to comment on any irregularities, such as seating arrangements, invigilation, candidate behaviour, or other circumstances.

We will use your statement to investigate incidents relating to the OET. Our investigation will include as appropriate: statements from other Candidates, the Venue Manager, Invigilators and other Venue staff; seating plans and details of candidate identity checks; statistical analysis of responses and scoring patterns.

If you wish for your complaint to be considered by the OET Appeals Committee, you must write to us within two business days of the Test Day.

What happens next?

After you submit your statement via Feedback and Complaints you will receive an email acknowledging receipt of your complaint from our Customer Service team.  We may be in touch with you during the investigation period with requests for further information.

Once the investigation is complete you will receive an email that details the outcome of our investigation. This may take twenty business days.

Please note: Complaints about Test Day that are not submitted in writing via Feedback and Complaints or received within two business days of the Test Day cannot be considered by the OET Appeals Committee.

Complaints need to be lodged by the Candidate. OET will only respond to third party complaints if authorisation to do so is first received from the Candidate concerned.

Other Complaints:

If you wish to Contact Us regarding matters other than Test Day, you are welcome to via Contact Us. 

Complaints need to be lodged by the Candidate.  OET will only respond to third party complaints if authorisation to do so is first received from the Candidate.

 

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