I can't log in, what should I do?

Skip to: Section 2. OET on computer at a venue

Section 1. OET on paper

Quick Read

  • Make sure you are using the correct login page
  • Try resetting your password
  • Contact our customer service team

If you are having trouble logging in, don’t worry, there are a few simple fixes to get you back into your account. If you still can’t log in after reading this article, please contact our customer support team for assistance.

Firstly, make sure you have registered an OET account and are using the correct login page for what you want to do:

(Find out how to Register for a myOET Account)

If this doesn’t work, you can reset your password through the ‘forgot password’ or ‘lost your password?’ options and you will receive an email with steps on how to reset your password.

Still having trouble logging in? Try these common fixes:

  • Check your internet connection and retry in a few minutes.
  • Write the email address and password manually.
  • Use a different browser or try using ‘incognito’ mode.

 

Section 2. OET on computer at a venue

Quick Read

  • Make sure you are using the correct login page
  • Make sure you are not using a mobile device
  • Username and password are case sensitive
  • Try resetting your password

There are a few easily solved reasons you may have trouble logging in, so there’s no need to worry. If you still cannot log in after reading this article, please contact our customer support team for assistance.

The username and password are case sensitive, so please make sure you type them in correctly.

Make sure you have an OET booking, and you are using the correct login page as per the links below:

If you are using the correct login page and it still doesn’t work, you can reset your password through the ‘forgot password’ or ‘lost your password?’ options. You will then receive an email explaining how to reset your password.

Still having trouble logging in? Try these common fixes:

  • Check your internet connection and retry in a few minutes.
  • Write the email address and password manually - the login page is case sensitive.
  • Use a different browser or try using ‘incognito’ mode.

 

 

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